Now we're getting down to it. Check the issue tracking system - next thing on my dashboard is a defect to fix. Looks like, when we connect one of these things to one of those things, the result isn't stable. Why would that be? Ah, when we wrote it, we never expected to be connecting these with those. OK, let's fix it!
I've recreated the issue - I had to get another developer to help me decipher the user-speak. Before we go on, let's write out the "steps to reproduce", and add that to the issue tracking system. After we're done, this will go through at least one tester, can't have them waste time. Too.